Faq

Shopping Guide

What should I do if I don't receive the product I ordered?

Please check the shipping completion email and check the tracking number of the shipping company for shipping information. Also, please make sure that you have not set a later date in your desired delivery date. If the problem persists, please contact us with your order number, first and last name, email address, and phone number for further assistance.
hello@pearlpluspdx.com

Can I cancel my order?

If you wish to cancel your order, please contact us promptly at this email address with your order number, first and last name, email address and phone number. Cancellations will not be accepted once the order has gone through a certain shipping process.
hello@pearlpluspdx.com

I forgot to enter the coupon code. Can I apply it later?

Due to system reasons, coupon codes cannot be applied to orders after payment has been completed.

Can I change my payment method?

Please note that you cannot change the payment method after the payment is completed. Please understand beforehand.

Is it possible to get a refund for the product?

For more information, please click here.